3D Cart www.3dcart.com Review

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2.5 stars
Average rating for this product is: 2.5 out of 5

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ronarnone's Review of 3D Cart www.3dcart.com

31st Jan 2009

Overall Rating

3.5 stars
  • Value for money
    3.5 stars
  • Content
    3.5 stars
Good Points

Very good user interface with broad range of cart-bulding options that are fairly easy to manage one you get your head around the management system. Flexible customized integration as needed.


General Comments

We have two carts with 3dCart; one for a little over a year (still running 2.2 due to a migration glitch that cost us 5 days of downtime!), and a new cart in 3.0.
(1) Service...it can be frustrating, and rarely timely. They eventually reply by email, which is good, but don't include your original question. Their answers are as concise as possible (too concise), so more often than not I'll need to spend time going back to correlate the answer to the question. Takes forever to resolve even the simplest issues. (2) They charge you a fee every time you upgrade or downgrade and account for seasonal fluctuations. (3) Limited functions with downloadable products. (4) Setting up customer shipping options for different customer groups is far more time-consuming than it should be.
Both of our carts are seriously customized in that we host our own buy pages and just use 3dCart's checkout pages. With the FTP access we can go in and make fundamental layout changes that can't be made in their otherwise quite extensive content management system. All in all, we're happy with the carts, but frankly, the inconsistent service often has us wondering about optional sources, or possibly hosting our own cart. It's all about service...timely, professional, friendly and thorough...and they are weak on all of these points. Too bad, as otherwise they would be an all-star resource.

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