The Jewellery Channel Review

Overall Rating

The Jewellery Channel gives reasonably speedy delivery. I ordered a pair of blue diamond earrings from The Jewellery Channel as a 21st birthday gift for my sons girlfriend. When they arrived they were very evidently mismatched as a pair, one being larger than the other. One stone was also darker than the other. I returned them immediately with a note asking if they could please prioritise inspecting them and returning a new pair as I needed to get them to Paris by 5th February. that was almost two weeks ago and I am still waiting. Email responses back from Customer Services have been poor and they have not called to discuss how they can help despite my request that they do so. Even after offering to pay for a second pair I still cannot get any sense out of them. Feedback is always that their quality department needs to check to confirm they are unacceptable before they can refund or replace and this can take up to 30 days. They do not priorise faulty goods returns over customers who simply change their minds it seems. Their personal shopper has not bothered to return my call from two days ago asking if she could help me with alternatives. I have just spent 15 very frustrating minutes on the phone with customer services who can do nothing until Monday it seems - I am no further forward, and still have no earrings and no refund. Meantime they have my money and appear to have no desire to return it or the earrings to me. I will never shop with them again. If they do not improve the quality of customer service and quality control offered I am sure they will struggle to keep their business levels up, particularly when money is tight for so many people. Come on TJC, get your act together!

Members' Comments onDebol16's Review

• mummytambo on 9th May 2009

  I agree with this review because... its very true poor quality