Costco www.costco.com Review

Overall Rating

Good products, good prices.

Website malfunctions. Bad customer service. No follow through.

Due to a website malfunction (that Costco admits was their fault), my order defaulted to my home address, rather than an address to which a Christmas gift was to be sent to another state. Even so, the package did not arrive at my home for 16 days (on New Years Eve) and it was a food item that was rotten when recieved. After numerous calls and promises of a refund within 3-4 days, I am still waiting 45 days after my order was placed. I was promised a confirmation email that did not arrive. I was then told that refunds were suspended for a period of time while they did inventory, but I should have it in a 10 working day time period, which did not happen. I was then told that they would send an email to the credit department to expedite, but that didn't happen. I was then told that another email was sent to credit, and they would follow up to me with another email, but that was not recieved. I was then told another request to expedite was put through and they would call me back with status the next day, but no call. I'm still waiting and very frustrated after 8 tries to get my refund. I recommend shopping in-store only if you want to do business with Costco. Heaven forbid you may have to request a refund from these folks.