Direct Line Car Insurance Review

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Direct Line Car Insurance
1.5 stars
Average rating for this product is: 1.5 out of 5

From 7 ratings and 145 reviews

Thumb down 25% of users recommend this product

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Guest's Review of Direct Line Car Insurance

30th Jan 2009

Overall Rating

2.5 stars
  • Value for money
    3 stars
  • Reason for going with this company
    Recommended
  • Driver Type
    Young Driver
  • Customer Service
    4.5 stars
  • Have you made a Claim
    Never Claimed
  • Cover Taken
    Not supplied
  • Previous Insurance Company
    N/A

Generally I found Direct Line to be pretty good, although i never had to make a claim. I paid my premium monthly by direct debit and was only charged about £20 when i canceled the policy.

The Problem i have with them is that they dont give enough information about named driver NCD unless you phone them up and specifically ask.

The reason i changed from Direct Line last year is that I bought a 1.9l 205 GTI and they don't insure people under 25 on certain cars eg. big engines, modified, certain other typical boy racer cars (they wouldnt insure me on a 1.4l Saxo but would insure me on a 1.6l Golf!)

I got a shock when I found out that i didnt have 2 years no claims bonus with any other company, putting my premium up from £750 to £1,200!

I'm sure most of the companies only offer named driver NCD to be used with their company alone and possibly have the 90 day cancellation limit too. I just think that more information should be given eg. in small print on the policy documents or something.

having said that the times I have phoned, the customer service people have been friendly and helpful and I never had any problems with payment on my policy either.

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