Japan Airlines Review

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Japan Airlines
3.4 stars
Average rating for this product is: 3.4 out of 5

From 1 rating and 7 reviews

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rbjazzman's Review of Japan Airlines

29th Jan 2009

Overall Rating

0.5 stars
  • Value for money
    1.5 stars
  • Flight From - To
    usa-philippines
  • Flight on time?
    5 stars
  • Comfort on flight
    0 stars
  • Flight Date
    1/2009
  • Ticket class
    Economy
  • Customer service
    2 stars
  • Quality of food
    5 stars

Great food and service BUT...the plane we were on (B777-300) was very hot...like 80 F. I asked 3 times for them to give me a little fresh air but nothing. Japan Airlines also has too many announcements. Just when you get to sleep there is always another needless announcement! They will not turn down the lights either. They run the airline like the military with no exceptions to the rules! Another thing...our flight back from Tokyo to San Fran was only 1/4 full. There were 5 people in Super Economy and less in Business and First Class. We asked if they would allow any of us to move up into the more comfortable seats but were told NO and it would cost us $200 each to move up to Super Economy. The least they could have done was maybe have a random drawing of seat rows to allow some lucky ones to move up. Then we would have all been able to at least stretch out back in Economy. The seats on the new B777's are VERY uncomfortable and cramped. The older version of the B747-400 was the best in my opinion...especially if you select the upper deck where there are about 70 seats. Up there you have more room. If you sit by the window in the upper deck you have a storage area next to the window that will fit a back pack. When it is closed you have an area where you can spread out some of your things. It comes in handy during meal time. My bottom line on this airline is that I will shop around for another airline next trip to Manila. No more JAL for me.

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