Smile Current Account Review

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2 stars
Average rating for this product is: 2 out of 5

From 0 ratings and 11 reviews

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terri69's Review of Smile Current Account

28th Jan 2009

Overall Rating

0 stars
  • Customer Service
    2.5 stars
  • Ease of use
    3.5 stars

I have been signed off sick for over a year and by selling stuff and borrowing money etc. have been able to hold everything together and pay my visa account every month. My current account has always been kept within the terms and conditions. Sent them a letter in December to say that I could no longer afford the payments on my visa account. Sent second letter with offer of reduced payment with supporting evidence. So far they have blocked my benefit by not issuing my replacement debit card and have now blocked access to my current account and I can't log in. I have made reduced offers of payment and also said this will be increased but due to my illness I would prefer to contact them through email or post. I have also made payments of the reduced offers. Very ethical ...


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