Virgin Active Health Clubs Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 7 ratings and 136 reviews

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Lucy77's Review of Virgin Active Health Clubs

26th Jan 2009

Overall Rating

0.5 stars
  • Value for money
    0 stars
Bad Points

Right now I have no good points to say about Virgin Active and if I had alternative options for a gym that fitted in with my commute and home and I would leave in an instant.


General Comments

Since Virgin Active took over from Holmes Place the quality of the gym and general service for customers has gone drastically down hill in my opinion. I think the Croydon club is dirty and ill kept, with filthy looking equipment. Supplies of hand towels and toilet tissues are regularly out of stock on my visits and remain so for a number of days - 2 weeks in total recently! Last year a group of members requested to meet management and a follow up meeting was requested, we are still waiting for this to happen and have been told that the "current feedback methods are working so no follow up is needed". I believe that the current methods of comment cards are not working, the proof being that the service and quality do not seem to have improved and the comments they have on display as 'recent feedback' are dated summer 2008. The club seems intent on bringing in new members but I feel it shows disregard for current members. They have slowly tried to squeeze more and more into the gym which has resulted in a lack of space and sever over-crowding of equipment. Class timetables for hugely popular classes and ones that have worked for years have been changed, seemingly at the whim, of the studio co-ordinator apparently without consultation with members and the quality of 'new' Virgin Active instructors has significantly decreased in my experience.

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