CarJet Review

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CarJet
2 stars
Average rating for this product is: 2 out of 5

From 1 rating and 66 reviews

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SteveRiches's Review of CarJet Car Hire

24th Jan 2009

Overall Rating

3 stars
  • Value for money
    3 stars
  • Country & City of hire
    Spain, Palma de Mallorca airport
  • Choice of vehicles
    Good
  • Date of hire (month/year)
    12 times a year at least
  • Condition of vehicle
    Average
Bad Points

Any booking over 3 days and you MUST pay for a full tank of fuel. On a small island like Mallorca you will probably, in a 7-day hire, return the car with 40 or 50 Euros-worth of unused fuel.
They send a barrage of repetitive e-mails once you make a booking - 2 to confirm your request, another to say it's pending, and then sometimes 2 more with the actual booking.
I found the customer service to seem unhelpful when I needed to speak to them or complain.


General Comments

CarJet has a relatively easy-to-use website, often competitive prices. Can pay on arrival. My comments are specific to Palma de Mallorca airport.
You never know which firm you'll get at that end using carjet; some of the firms are so slow that if you are more than 10th in the queue you may be there for over an hour, sometimes longer. They know you are coming, they know your flight etc. but they just plod through the queue taking sometimes 15 minutes to service one customer.
I've seen people giving up after an hour and just catching a taxi to their hotel/apartment.
When I e-mailed carjet to mention this, I got an e-mail which I found rude which said what did I expect with such a cheap hire? I replied that they should try at least to put some pressure on the firms they use at the Mallorca end to be more responsive to customers, but they came back to me to suggest I should go elsewhere if I didn't like it.
The other downside is, as mentioned in bad points above, that in any hire over 3 days you are forced to pay for a complete tank of fuel, which is a waste if you can't use it.
Their so-called comprehensive insurance cover without excess does not seem to cover windscreens, tyres (even punctures) and underbody damage, so if you want to cover this the extra cost is quite expensive especially as it's a fixed fee per booking, so it makes a short hire even more pricey.
They charged me a very expensive daily rate to hire child booster seats, too.

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