Sky Digital Review

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Sky Digital
1.8 stars
Average rating for this product is: 1.8 out of 5

From 1 rating and 44 reviews

Thumb down 34% of users recommend this product

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Smudge999's Review of Sky Digital

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer Service
    0.5 stars
  • Time Service Used
    Over 1 Year
  • Features
    1 stars
Good Points

Been with Sky for years and rarely had technical problems, however when I did they were sorted quickly.


Bad Points

Customer service appalling, if calling for any reason other than to upgrade, ie downgrading package or cancelling - very time consuming and difficult.


General Comments

I have just cancelled my contract with Sky Digital (hopefully, although they need 31 days notice) after spending nearly an hour on the phone on 2 calls on premium rate charge. After going through lengthy automated service with a range of irrelevant options, I eventually spoke to someone who did not process my request. Apparently my request couldnt be processed because I hadn't asked for them to cancel my contract and a reduction in package in the right order and the system wouldnt let them do it! I rang again (took over 10 minutes to actually speak to someone) and I hope I am now out of it!


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