iDealing www.idealing.com Review

“Am surprised by the amount of negative feedback...”

Written on: 22/01/2009 by willcj (1 review written)

Good Points
Knowledgeable, timely and single contact response to email
Simple, efficient Website
Good Customer Service

Bad Points
Internal procedures a tad overzealous re: Money Laundering (beyond reg requirements)
Mistakes do occur but they are receptive to suggested remedies

General Comments
Am surprised by the amount of negative feedback iDealing has received on this website. They are definitely a no-frills broker with an unsophisticated website - and all the better for it! If you want research, go to Digital Look. By a quirk of history, my ISA/PEP is with iDealing whilst non-tax-wrapper holdings with IWeb. Customer Service of the latter is poor in comparison, especially after the HBOS takeover from Sao Paolo. I like the fact that with iDealing you can get a single knowledgeable contact point to get questions answered or sort out any problems; as opposed to some faceless Customer Service Department where your contact each time is different and knows none of the history of your query. Definitely an 8/10.