Island Cruises, Island Star Review

Overall Rating

Staff friendly and well mannered. Food good and casual dress code. No set meal times but needed to eat 1930 to 2130 for Island Star Resturant.

Room filthy, not cleaned properly for weeks, empty cigarette packet under bed, we do not smoke, needed slippers as carpet filthy and flip flops in shower and bathroom the photos are horrifying . Disgusting and not acceptable for a Christmas and New Year Cruise. Smoking on board. Poor entertainment. Trips expensive and not value for money. Always being rushed and only had 10 minutes to enjoy waterfalls and 20 minutes at the volcanoes. Paid adult prices and could have child price entrance fees under 16. Old and tatty ship with out of date entertainment and casino . Poor effort for Christmas and New Year, we wish we stayed at home.All the kids were bored all the time on board and used the lifts and stairs as playthings much to the annoyance of others. Toilets old and not maintained during disembarkation. On boarding, no toilet roll, dirty and smelly toilets.

What a disappointing Christmas and New Year on the Island Star. Only one deck party in 15 nights, poor entertainment and like a 2 star floating hotel. Party of two adults and two teens, most evening entertainment for adults only and teenagers bored from start to finish as most of the teen zone did not happen and take place. Trips of the ship 3x the cost of local tours of the Caribbean. Tours cancelled and still waiting for a refund three weeks later. A very poor effort for Christmas with one small tree in guest relations and one even smaller tree on ship, a poor atmosphere and hardly any effort put in by the Islands Star. New Year a little more effort with balloons and hats and party below deck but NOTHING for the children of all ages to do. A very tired and worn out dirty smelly ship that is going to be the Thompson Destiny 09 so beware this is not a cruise that I would wish you on for the holiday of a lifetime. Shopping is a joke as prices dearer than the UK. With only two small shops and some tables put out like a car boot sale. The casino is full of old American slots that have seen better days and the kids arcade zone costs £1.00 for 20 seconds of gaming a complete rip of f games also years old pac man ect. Cans of coke at £1.45 and cocktails at £2.60 upwards. Nothing else to do on ship except swim and jacuzzi if you do not mind ruining your swimwear in the chlorine which was way to strong and stained all clothing and hurt your eyes. Use the spa most treatments are from £45-100.00. The Gym several cycling and running machines, weights and balls. Expensive for personal trainer. What a nightmare from start to finish and we are looking forward to Islands Star reply to our 10 page letter of complaint & horrifying photos. We flew with Thomas Cook and even the aeroplane was tatty old with a glass mirror stuck with duck tape, the seats we were in we even had to hand hold the TV which is difficult when disabled.

Still no reply or refunded trip as of 21/1/09 appalling customer service and yet you take the payments instantly!