Air Canada Review

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Air Canada
2.3 stars
Average rating for this product is: 2.3 out of 5

From 12 ratings and 100 reviews

Thumb down 39% of users recommend this product

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Guest's Review of Air Canada

21st Jan 2009

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Flight From - To
    National and International
  • Flight on time?
    0.5 stars
  • Comfort on flight
    0.5 stars
  • Flight Date
    several times a month
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    0.5 stars

I have been flying with Air Canada on regular basis for the last five years. I truly find it hard to identify one good point to mention. 1- Unreliable: delays are by far more often than other airlines.
2- Staff are very poorly trained in customer care, You feel that you are dealing with ineffective obstructive bureaucrats, not with corporate workers.
3- Maple Leaf Lounges can feel generally uninviting and among the poorest executive lounges I have been on.
4- Baggage delays are very often. I even have baggage lost and never appeared again
5- Gate agents, invariably, are more out of their depth.

Various other smaller carriers can take you places. The main national competitors are more reliable and friendly, for international travel the options are even more.

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