mulderat's Review of Virgin www.virgin.net
19th Jan 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
Slow speed, Frequent disruption of service - sometimes for days on end - and rude customer service.
If you are looking at a reliable broadband service - then look elsewhere.
General Comments
I dont know whether one of Britains most successful men, Richard Branson, has anything to do with company or not - but if he does, he would be better off selling and moving on. I have been with Virgin for 1 year. Before this I was with two other ISP's - without any problems. But this year I changed. It was a mistake - and now I am waiting for 31st January - so I can move to anyone else.
The reason I changed was because I believed all the marketing-hype that Virgin were airing on our Television, pop-ups on the laptop and others - AND - they were competitive. What a fool I was!.
Over the past year there have been at least 5 occasions when the service was down for more than 3-4 days at a time.
Complaining to their customer services was a waste of time. I felt staff i spoke to were rude, and just didnt seem to care .
Virgin also market their 'mother of all broadband' service as offering speeds up to 8 Mbps - just don't believe it wherever you live. Since being with Virgin, I have never had so slow a service! It is shameful. Don't fall into the same trap as me -
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