Saga Car Insurance Review

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1.6 stars
Average rating for this product is: 1.6 out of 5

From 0 ratings and 35 reviews

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ldorman's Review of Saga Car Insurance

17th Jan 2009

Overall Rating

0.5 stars
  • Value for money
    2.5 stars
  • Reason for going with this company
    Auto Renewed
  • Driver Type
    Lady Driver
  • Customer Service
    0 stars
  • Have you made a Claim
    Currently Claiming
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    tesco
Good Points

Got replacement car without any problem


Bad Points

Unhelpful.


General Comments

We were in an accident on sat 29th nov when 3rd party crossed in front of us, police called, she was charged. We phoned Saga at time of accident 1700hrs told they could not do anything until Monday and advised them we were 85 miles from home but not interested. Made a 2nd call 3hrs later as we were fully comp and felt we should have more help from them, told same again. We had to get ourselves and 2 teenagers and car home next day ourselves. (Car undrivable) phoned and spoke to a manager on Monday, he did admit we should have been brought home, but no compensation offered to us, have not heard from them since, third party insurance have been very helpful, we are in our 50s imagine this happening to an elderly couple.

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Members' Comments onldorman's Review

  • Saga Insurance on 30th Jan 2009

    We have recently seen your comments regarding the experiences you had following a motor incident which gave cause to make a claim. We were very disappointed to read of the level of service you received and would invite you to contact our Claims Customer Care Department who will be happy to investigate in full your concerns. Should you wish to speak with them directly, please call 01303 776778 or email us at technicalclaims@saga.co.uk

  • GreeneyedMog on 3rd Sep 2009

    I found this review very helpful because... it reflects exactly the problems that we are experiencing now, following an accident abroad (not our fault) we were stationary in a queue of traffic when someone ploughed into the back of the queue and we suffered from the domino effect. Only sorry that we didn't read it before switching from Norwich Union car insurance to Saga - we won't make the same mistake twice!