Expedia, www.expedia.com Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

From 3 ratings and 192 reviews

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ck8dance's Review of Expedia, www.expedia.com

17th Jan 2009

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Customer Service
    0 stars
  • Have you booked through this tour operator before?
    Yes

I had booked 4 nights in a hotel with Expedia that looked nice on the website. Upon arrival I noticed there was no elevator and 2 large staircases just to get to the lobby. The room was moldy. Nearby trains sounded like they were coming through the room. The staff there was nice, but that's it. I left after one night. Had I booked directly through the hotel I would have not been charged for the nights I did not stay there, but because I booked through Expedia I had to work through them, which is like working with a brick wall. They quickly responded to my nasty email saying they care about every booking, but completely ignored my request for a refund.

I also booked a rental car through them at Avis. When we picked up the car the Avis employee could not find our reservation. I had to call Expedia and have a rep talk to the empolyee at the Avis front desk for a while before they finally found it. Then when we had to change our drop off location I spent over an hour on the phone talking to various levels of customer service people from Avis and Expedia to try to change without having a giant charge (I just wanted to change the drop off from LAX to BUR). I finally was able to change it without a charge, but it was much more difficult than it had to be. Bad points were misleading hotel information, refusal to refund when at fault, customer service the most unhelpful ever encountered until you reach the highest up in rank you can go.

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