24 7 Spares www.247spares.co.uk Review

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24 7 Spares www.247spares.co.uk
1.7 stars
Average rating for this product is: 1.7 out of 5

From 6 ratings and 40 reviews

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Guest's Review of 24 7 Spares www.247spares.co.uk

17th Jan 2009

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Delivery
    On time
  • Quality of website
    3.5 stars
  • Goods purchased & cost
    Tailgate £60, Engine Mount never bought
  • Customer Service
    0.5 stars
Good Points

You get quite a few emails saying parts are available.


Bad Points

Many problems both times I have used them. Difficult to get any refund/sympathy from people at other end once they have your payment.


General Comments

Before I start, I have 16 years in the Motor Trade and have worked in Parts & Service Depts. I know what customer service is all about.....read on:

Both times I have used them there have been major problems. First time bought a Tailgate, told to inspect damage while driver was waiting. Driver didn't wait, tailgate was dented on all 4 sides and on main panel, in places down to bare metal. Corrosion under glass (main reason i needed another) was bad - but at time of buying told the item was spotless as the seller had just removed himself. Called to complain, was told they don't check everything with a fine tooth comb. When I reminded seller he told me it was 100% good he coughed & changed the subject. Wouldn't refund as I wrote unchecked on delivery note - should have written damaged. In the end seller would give me 1/2 refund if I took back myself (120 miles away). Won't write what I think of the seller. Realise it's not all 24-7's fault but come on, this is the 21st century, not the 1970's.
Second time (was I mad)? to use 24-7 and told engine mount was in stock. Called to buy and told i would need to email photo of old one. As car was 20 miles away I finally got photo, sent it in, had no reply. Had to re-email as they denied receiving it. No reply, had to call them again. This time was asked what part was I after on the photo. Proceeded to point out the "engine mount" with which the reply was, we need a close up.....needless to say that was it - and the last time I will use them.

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