Jane Norman Review

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Jane Norman
3.4 stars
Average rating for this product is: 3.4 out of 5

From 138 ratings and 170 reviews

Thumb up 70% of users recommend this product

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Guest's Review of Jane Norman

17th Jan 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Dress, £45
  • Layout of shop
    1 stars
Bad Points

Returns policy is absolutely appalling.


General Comments

My daughter bought a purple silk dress costing £45 for a special New Years Eve party. Before she had even arrived at the party the dress had ripped up the back and she had to borrow a dress from her friend's sister so she could go to the party. She is a student who doesn't have much money and she used Christmas present money to buy this dress. I took the dress back and it was told it was caused by 'wear and tear'. She hadn't even had it on for an hour! It was sent to the Customer Service department. I'm a 10 and would have to buy at least a 14. My daughter and I will never shop there again.

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