Empire Direct www.empiredirect.co.uk Review

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1.2 stars
Average rating for this product is: 1.2 out of 5

From 4 ratings and 73 reviews

Thumb down 23% of users recommend this product

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Bec8's Review of Empire Direct www.empiredirect.co.uk

16th Jan 2009

Overall Rating

0 stars
  • Value for money
    1 stars
  • Delivery
    Still waiting
  • Quality of website
    0.5 stars
  • Goods purchased & cost
    Iron £40
  • Customer Service
    0 stars

The customer service at Empire Direct is very poor. The first delivery was a day late, then missed because it had to be delivered to my work, then it was supposed to be re-scheduled, but Empire Direct did not imforn the delivery company. I only found this out by calling the delivery company directly, who told me it was still sitting on the shelf at their warehouse. It cost me 5 phone calls (each lasting 15mins) and I was only offered (when I asked, incidentally) vouchers. I had a refund and would advise anyone else to avoid this store at all costs.

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