Littlewoods Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

From 0 ratings and 9 reviews

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Guest's Review of Littlewoods

16th Jan 2009

Overall Rating

0.5 stars
  • Value for money
    0 stars
  • Quality of service
    0.5 stars
  • Goods purchased & cost
    wii £179
  • Layout of shop
    0 stars
Bad Points

Website.
Customer service.


General Comments

I ordered a wii from Littlewoods Direct - their website was very difficult to use and kept coming up with an incomplete home address for me - the name of the road was missing and I was unable to amend. I placed the order and phoned them to let them know the problem with the address. I was told that they would let the delivery people know. 4 days later I received a letter from them saying that they were unable to deliver to the "alternative address" I had provided and apologising for any inconvenience caused. I tried phoning again but the shortest queue on their lines was 23 minutes. I emailed to explain that in fact I had not given them an alternative address just a complete one but as they wouldn't deliver. I then received an email asking if I wanted to cancel the order which I thought was strange because their letter already told me that they weren't going to send the wii nevertheless I confirmed that the order should be cancelled. A day later I received an email saying that it was too late to cancel the wii would be sent out and I should refuse delivery. Of course because Littlewoods sent the wii out, they have charged my card and having phoned them I have been told that it might take up to 14 days to refund my card!! The woman to whom I spoke about this was very pleasant.

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