Ernest Jones Review

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Ernest Jones
0.9 stars
Average rating for this product is: 0.9 out of 5

From 1 rating and 72 reviews

Thumb down 7% of users recommend this product

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mstraub77's Review of Ernest Jones

14th Jan 2009

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    220.21
  • Layout of shop
    2 stars
Good Points

Nothing.


General Comments

Extremely disappointed with the service.

I purchased 2 wedding rings both of which had to be resized (other option of ordering new ones would have taken 42 days!!!). Resizing both rings came back incorrect, one of which was returned with a completely different profile (ordered flat, came back court). I was told that in the process of resizing, the profile of the ring had changed from a flat profile to a court profile. If this was the case, which I doubt, I should have, at the very least, been informed of this. Very Disappointed!!! Returned as last resort. Customers are not stupid - please dont treat them as such.

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