Kenwood ES547 Cafe Retro Espresso Machine Review

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Kenwood ES547 Cafe Retro Espresso Machine
2 stars
Average rating for this product is: 2 out of 5

From 2 ratings and 14 reviews

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James Poke's Review of Kenwood ES547 Cafe Retro Espresso Machine Compare

12th Jan 2009

Overall Rating

2.5 stars
  • Value for money
    3.5 stars
  • Special Features
    Not supplied
  • Durability
    1 stars
  • Service & Support
    0 stars
  • Owned Product For:
    More than 1 year
  • Ease of Use
    4.5 stars
  • Style
    5 stars
Good Points

Makes good coffee and looks good.


Bad Points

Breaks down. My insert to avoid excess froth fell out and get lost at some point.


General Comments

When I got my Kenwood ES54 it worked brilliantly and made very good coffee. It was also easy to use.
The first thing that went wrong was that in its basic setting it produces excessive amounts of froth. It is supplied with an insert to put into the filter that keeps the froth to normal levels. However the filter part regularly falls out of its holder when I clean it, and it was inevitable that at some point the small insert would be lost by somebody who didn't know what it was.
Heating the water to a slightly higher temperature seemed to solve that problem. Next the plastic handle to the filter broke off. Fortunately a friend with a lathe made me a nice wooden handle.
However when it was about a year old it started to leak badly. I took it to be repaired, but Kenwood took over 6 months (!) to supply a necessary new part.
Since then it has been making espresso slower and slower - and eventually drew to a halt completely. I tried opening it up to clean it, but the inside is a sealed unit and you can't get into it. Repaired once more, it lasted one more month before the heating mechanism failed. I'm currently waiting for it back.

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