John Lewis www.johnlewis.com Review

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John Lewis www.johnlewis.com
2.9 stars
Average rating for this product is: 2.9 out of 5

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pauline 27's Review of John Lewis www.johnlewis.com

10th Jan 2009

Overall Rating

4 stars
  • Value for money
    4.5 stars
  • Delivery
    Still waiting
  • Quality of website
    3.5 stars
  • Goods purchased & cost
    Pjamaas in a sale £10
  • Customer Service
    4.5 stars
Bad Points

Not sure how long it will take as it has been six days now and I have heard nothing further, will call again in a couple of days time if they do not arrive.


General Comments

I rang Customer Service department after my Grandaughter opened a present of pjamas only to find the top was the correct size but the bottoms, which were purchased together as a set were 3 sizes bigger. They said someone from the childrens department would call, which they did left a message to say the correct size were on a display at the moment. As soon as someone from the display department could remove them they would be posted out to me. Said they would keep me informed.I think overall the service is superb from John Lewis, which is why I like shopping there.

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Members' Comments onpauline 27's Review

  • ganwilliams Rank: Lance Corporal on 19th Feb 2009

    this sounds like it is a review of a physical shop rather than the website... not sure this is relevant to an "online shopping" review!