Farocar, www.farocar.com Review

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3.2 stars
Average rating for this product is: 3.2 out of 5

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Guest's Review of Farocar, www.farocar.com Car Hire

9th Jan 2009

Overall Rating

0.5 stars
  • Value for money
    3 stars
  • Country & City of hire
    Faro, Portugal
  • Choice of vehicles
    Average
  • Date of hire (month/year)
    December 2008
  • Condition of vehicle
    Good
Bad Points

Nobody was there when we returned the car at the established time and location. They changed my credit card for additional 170 euros for unknown reasons.


General Comments

The booking process at www.farocar.com was easy and they seemed very friendly. Somebody was there when we arrived even if it was late on Sunday. The car was ok, albeit with a few dents and scratches and an almost empty tank.Everything was ok with the car but I was surprised when nobody was at the airport of Faro when we returned the car at the agreed upon time. I emailed them the next day asking for a final receipt confirming that everything had been returned as it was when we picked up the car. After I received no response, I checked online my credit card statement and found that not only they had charged my card for the entire rental amount the day after we picked up the car (after they had said that the charge would occur only after we returned the car), they also made two additional charges for unknown reasons. They couldn't explain what they were for when I called them, promised that a manager would contact me the next day, but I have not heard from them since. I was very disappointed that they would abuse my credit card information. I do not recommend that you rent a car from them.

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Members' Comments onGuest's Review

  • farocar on 18th Jan 2009

    I disagree with this review because:

    It's common that some hired vehicles may show very small dents or scratches, always hardly noticeable and caused by previous customers.
    It's unreasonable to repaint the whole vehicle when there is only one minor scratch.

    Besides this minor fact, your vehicle was in perfect conditions, worked flawlessly during your rental period.

    According to your signed contract/agreement we are allowed to charge your credit card in case of unreported damage (this is similar to any rent a car company worldwide).

    Our staff was definately at the airport, if not in the parking area, then inside the airport building.

    It's very frequent that when clients are aware of any unreported damage caused during their rental period, they skip the checking of their vehicles hoping that the damage is not noticed/charged.
    You should use our customer care section easily found on our website, this would help solving your problem faster.