Virgin Atlantic Airways Review

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Virgin Atlantic Airways go to www.virginatlantic.com
2.8 stars
Average rating for this product is: 2.8 out of 5

From 13 ratings and 175 reviews

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Guest's Review of Virgin Atlantic Airways

9th Jan 2009

Overall Rating

3.5 stars
  • Value for money
    5 stars
  • Flight From - To
    LHR to ORD
  • Flight on time?
    3 stars
  • Comfort on flight
    3.5 stars
  • Flight Date
    December 2008
  • Ticket class
    Economy
  • Customer service
    3 stars
  • Quality of food
    4 stars
Good Points

Staff (but see below), choice of entertainment, meal service


Bad Points

In flight entertainment equipment temperamental, flight time choices


General Comments

I made my first ever transatlantic flight recently. Overall I liked the service and am fairly likely to go with them next time, as the reviews for the various alternatives with better flight times appear to just be BA, the US carriers getting a consistent panning. Of course, it is not Virgin Atlantic's fault about the time slots, they're taking what they are allowed to have.
I did find the staff variable. I had a vegetarian meal which didn't have the cheese and crackers that everyone else had so I asked for them. They started offering me another meal as well and saying that I must still be hungry and they could give me another meal - I didn't want another meal and found that embarrassing as other passengers were already glaring when I got my meal immediately and they had to wait (we were delayed for 2 hours due to a fuel issue at Heathrow, again this is not Virgin Atlantic's fault).
Coming home I started to feel ill at the gate. I looked pretty rough by the time I got onboard. However the majority of the staff were cheerful if not in a great deal of evidence most of the time.
So do I go with them again? Well the entertainment is the best out there by far but they don't change it very often so maybe I might not be so swayed by it next time.

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