Co-operative Privilege Bank Account Review

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4.4 stars
Average rating for this product is: 4.4 out of 5

From 1 rating and 6 reviews

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Gavla's Review of Co-operative Privilege Bank Account

8th Jan 2009

Overall Rating

5 stars
  • Customer Service
    5 stars
  • Ease of use
    5 stars
Good Points

There are no good points to the co-op bank. Sometimes the staff are friendly, but they know little about anything specific.


Bad Points

They kept me on hold with the worst music in the world for around 30 minutes! I have no choice but to phone them at least once a month when I realised yet again they have mucked something up on my account!
Noone seems to know what they are doing in their call centres!
They are trying to blind me with forms and interest rates thinking I won't notice what they are doing.
I hate this bank so much, they cause me soooo much stress and upset me all the time with their incompetence and it's soooo frustrating. I know that when I call them (again!) they will keep me on hold (i was on hold for 45 minutes of my lunch hour on Monday) and then when i ask about a specific problem, they keep me on hold again.
Someone actually said to me on Monday that the department I needed "are scared of the phone". What sort of customer service is that?!?! I have no gripe with the poor souls in the call centres getting mimimum wage, it's the managers, it's the people in charge, it's the people that "are scared of the phone". I have called them soo many times in the last few months that I am literally pulling my eyes out when I realise yet again that they haven't listened or rectified my account - and yes, it is their mistake.


General Comments

I only have an account with them because of a career development loan i took out with them.
I wish i had gone with another bank as they have caused me no end of problems since I started paying the loan back - they have recently change the actual amount I borrowed, perhaps they though I wouldn't notice they had added on an extra £100 i haven't had! I feel so annoyed as I can't even call the career loan department and always get some call centre person who, although assures me it will all get sorted, never does! Arrrrrgh! I am writing to them also, seeing as they don't do phones and am writing to any newspaper that will take up my case.

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