Fonesafe Mobile Phone Insurance Review

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0.5 stars
Average rating for this product is: 0.5 out of 5

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helenfoz's Review of Fonesafe Mobile Phone Insurance

8th Jan 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    0 stars
  • Have you made a claim?
    Yes
Good Points

None


Bad Points

- Bad customer service
- Ridulous terms and conditions


General Comments

I had my phone in my handbag and looked at it the following day to notice that the screen had been cracked. I contacted Fonesafe insurance to let them know a couple of days later - I had not been able to contact them sooner due to being quite busy at work. The person at Fonesafe who took my call said he would have to decline my claim as I had not reported the damage 48 hours after it had happened. I immediately cancelled my insurance.
All I can say is if you decide to take out insurance with fonesafe make sure you read all the small print and be prepared to be spoken to like a criminal when you ring them to make a claim!

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