Thomson Holidays www.thomson.co.uk Review

Watch this item
Thomson Holidays www.thomson.co.uk
1.9 stars
Average rating for this product is: 1.9 out of 5

From 9 ratings and 170 reviews

Thumb down 31% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Averilla's Review of Thomson Holidays www.thomson.co.uk

7th Jan 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer Service
    0 stars
  • Have you booked through this tour operator before?
    No
Good Points

None whatsoever.


Bad Points

Just about everything you could think of.


General Comments

Booked a holiday from 21st December to 2nd Jan in Sharm El Sheikh, we booked in March 08, a few weeks before we left we received our tickets and noticed that no onward transfer was booked... phoned them and were told that in July the transfers were removed and they had sent letter out (we never received one), they declined to get us on the transfer coach and told us we would have to make our own way in a taxi... we are still waiting to be reimbursed for the original booking. Arrived at Gatwick on departure date there were queues out of the terminal and down the road, having booked a premier service with VIP check in we tried to walk past this and were told to join the back of the queue... we eventually found someone who showed us the VIP check... but we had to queue for 40 minutes more here and were told this was because it was the busiest weekend of the year! The only queues at the airport were for Thomson flights, it appeared that some flights had been delayed from the previous day and it was total chaos, hardly any Thomson people seemed available and were being aided by BAA staff. Food on the flight was the most disgusting ever, drinks took over an hour to arrive at our seat from when they started serving.
Tried again on arrival to get on the coach which was only half full and they refused but they did order a cab for us... which didn't arrive, by which time we couldn't find any reps! The saving grace was the hotel was beautiful. Tried to get transfer back to the airport and again was told to make our own way at the end of holiday. Checked before we left hotel that flight was not delayed... no they said all ok... however when we got to Airport the flight was delayed, which they must surely have known before we left the hotel and we spent a miserable 7 hours at Sharm airport with no reps available to tell us what was going on, other Thomson flights had been delayed as well. Finally got on board to find that some people I thought were staff seemed tired... how did they think we felt? We certainly will never, ever be using this company again!

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

Averilla's review has yet to be rated - Be the first!

How helpful did you find this review?