Furniture Village www.furniturevillage.co.uk Review

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1.9 stars
Average rating for this product is: 1.9 out of 5

From 7 ratings and 39 reviews

Thumb down 36% of users recommend this product

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kirsten5013's Review of Furniture Village www.furniturevillage.co.uk

6th Jan 2009

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Delivery
    Still waiting
  • Quality of website
    4 stars
  • Goods purchased & cost
    £1197 wardrobe and chest of drawers
  • Customer Service
    0 stars

I made a purchase via the online Furniture Village store. When the goods arrived they were marked and damaged. I agreed to take part of the furniture but to my suprise they too were damaged. I paid for my good on the 25/07/08 and I still have not received the replacement. After two letters of complaint, several phone calls and three days of work I cancelled altogether as it was totally unacceptable. They are now very keen to collect the damaged goods but it is a shame they couldnt arrange the deliver the quality product I was expecting in the first place. They tried to explain that due to me ordering online the local depo to me has different systems and this is why delays occur, I explained I have paid my money and as a customer this really is not my problem. It really has been complete waste of my time I would recommend not ordering from them.

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