Debenhams Direct Review

Good Points
The items were good when they finally arrived

Bad Points
Too much hassle over something so simple
Call handlers seemed inconsistent with information, very confusing, some appeared rude to me.

General Comments
I ordered on line on the 20.12.08, 5 lilac bridesmaid dresses same style, same colour for my bridesmaids in various sizes which had gone into the sale. On the same day I decided to order one other dress in brown. Received confirmation despatch email on 22 Dec and was pleased to see lilac dresses had arrived within 2 days! Received dispatch email for the brown dress which after a week has never arrived, being Christmas thought I'd hold on and called only last Thursday to be told by one person that my order was not yet at the courier/ and then was told was with courier but didn't know when I would receive it, said it would be up to 5 days or more, when they would do a delivery. Lady advised me as I should have received it she would reorder it, but the dress was out of stock in the size. So I decided to hold on and wait. I called back the next day as wasn't happy and wanted to get a definite delivery date, was told by a different person same thing, that dress out of stock, but that they didn't know when mine would arrive, was basically told 'why don't you call on Monday, we may have had someone return theirs over christmas and you will have first choice on that' - but I needed a size 6! I received no apologies, my dress was basically somewhere in limbo. I then went on line that day to see my dress and size in stock, so rang back to be told that the website is 48 hours out of date and so no point in trying to order on line. The third lady I spoke to later on Friday, was at least honest! She told me my dress was lost and that there was no stock available- which I already knew! To confuse matters she then told me that the lady I had earlier spoken to that day had actually placed a telephone order for the dress (which I thought was odd being that they had none in stock)! She told me it would arrive this week I wasn't going to hold my breath but was happy as I would expect them to be telling me the truth. Got back home today from first day back at work from Christmas break to find a letter from Debenhams apologizing, saying my item is not in stock and they have given me a REFUND! - With all this confusion I have called a fourth maybe 5th time to find out what the hell is going on, to be told that they only have a different size in stock and that basically there is no way I can have my dress! A nightmare from start to finish. When shopping for bridesmaid dresses, or anything where you have a deadline, or need time to choose , I would not recommend Debenhams Direct.



Considering sending back the five dresses which did arrive, lets hope the sending back goes smoothly!