Ernest Jones Review

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Ernest Jones
0.9 stars
Average rating for this product is: 0.9 out of 5

From 1 rating and 72 reviews

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Guest's Review of Ernest Jones

6th Jan 2009

Overall Rating

0.5 stars
  • Value for money
    1.5 stars
  • Quality of service
    1 stars
  • Goods purchased & cost
    Jewellery
  • Layout of shop
    2 stars

My Husband spent £1250 on a Bridal set from Ernest Jones, White Gold Princess Cut Diamond Engagement ring with dozens of surrounding brilliant cut diamonds and matching wedding band.

I was upset when after 8 months a diamond fell out of the engagement ring and more so that it took 6 weeks to get back to me and that they tried to claim it was down to 'wear and tear' and that I should be charged. We refused as after all you'd think an engagement ring would be made to go the distance!!

At just after 12 months a second diamond fell out, I was very upset and went back to the shop. They suggested I exchange it leading me to think I was not the only person to have this problem. To be fair a full exchange after 12 Months is not bad customer service...... but as it came as a set I had to give up my wedding band as well. Married Women will understand when I say this was very upsetting!!

My Husband kindly put another £1000 towards it and I have upgraded to Platinum and have two stunning rings with fewer but better diamonds. I hope to be able to come back here in a year and write a positive review for them.

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