Virgin Active Health Clubs Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 7 ratings and 136 reviews

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erindcp1's Review of Virgin Active Health Clubs

5th Jan 2009

Overall Rating

1 stars
  • Value for money
    0 stars
Good Points

Facilities were relatively decent and basic. Nothing unusual or outstanding.


Bad Points

Classes were often cancelled without warning, administration was awful in my opinion- unfriendly and caused many administrative errors. Was told upon joining that most of the machines were getting upgrades within the next few weeks, but the upgrades never came, it was always the same old machines.


General Comments

Would not organise promised personal training sessions, which is part of the starter package. The staff were not aware of how to freeze memberships (taking money out of your account anyway). Would not return phone calls. Weren't cancel membership promptly when asked, taking weeks to cancel, even though the forms had been signed.

The list really does go on. Virgin Active was the worst experience I have ever had with a gym, I will never go back to them and would never recommend them.

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