albro's Review of Ebookers www.ebookers.com
2nd Jan 2009
Overall Rating
- Value for money
- Ease Of Navigation
Slightly cheaper than anyone else but not worth the hassle that followed for me.
Bad Points
Advisors never seem to be able to get at details, there's always something wrong with their system in my experience and their supervisors manage to do things the rest of the staff have no idea about as far as I am concerned. I found ebookers customer services unhelpful.
General Comments
Booked a trip to Australia with stop-overs both ways on their website. Needed to change flights. Called. They told me I couldn't but they could cancel and re-book. I told them I could change flights. Eventually they got a supervisor to call me back. She did so with the possible alternatives - no problem at all. Why? Changed flights, paid the extra and got confirmation mail direct via Galileo. Went on-line to find they still had the original booking. Called. They said they couldn't get into my record. They'd call me back in an hour. 4 hours later, I called them again. Same story. Hold on. Trying - very. Eventually I got confirmation of the correct flights. I asked why their site was wrong. "Sometimes like that - I cans end you another confirmation email". In summary, very little about their system seemed to work in my experience... therefore I do not recommend ebookers.com
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