Spanair Review

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Spanair
1.8 stars
Average rating for this product is: 1.8 out of 5

From 2 ratings and 16 reviews

Thumb down 44% of users recommend this product

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kendalljoy21's Review of Spanair

2nd Jan 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Flight From - To
    Frankfurt, Germany to Menorca, Spain
  • Flight on time?
    1.5 stars
  • Comfort on flight
    0 stars
  • Flight Date
    May 2008
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    0 stars
Good Points

NOTHING!!!


Bad Points

EVERYTHING!!!


General Comments

This was the worst airline I have ever flown in my entire life! Aside from the flight being terrible, with terrible service, when we landed we had been notified that our luggage had been lost. We were flying from Frankfurt to Barcelona then to Menorca. We immediately took the claim up with customer service and they assured us that the luggage would be in on the next flight and delivered withing 5 hours. This was a short stay of only five days, so we were thrilled that our items would be there. Our luggage didn't show up until day 4!!! We played cat and mouse with these people our entire vacation. Later to find out that the luggage had actually arrived on time, but was never delivered to us, despite our CONSTANT phone calls. Because we had no toiletries, not bathing suits, and only one pair of clothing, they assured us that whatever money we spent on these items, they would fully refund us. This trip was in May of 2008, we still have not received our refund check. I call them nearly everyday and continuously get the same answer from them, it's on the way. I just got off the phone with them about 10 minutes ago and they notified me that the check was never sent and is lost, and will take another 2-3 months to arrive!

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