Scarborough, Royal Hotel Review

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1.8 stars
Average rating for this product is: 1.8 out of 5

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Poppykins's Review of Scarborough, Royal Hotel

2nd Jan 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Board Basis
    Not supplied
  • Accommodation
    0 stars
  • Food
    0 stars
  • Location
    1.5 stars
  • Date of stay
    june 2008
  • Tour Operator
    Not supplied
  • Customer Service
    0 stars
  • Resort
    2 stars
Good Points

None


Bad Points

Everything


General Comments

My friend and I booked 2 rooms at the Royal Hotel in Scarborough. I was given a room with a dirty bed and a uncleaned room. The whole hotel was grimy. The smell in the swimming pool area was revolting. There was no way that I could spend a night there, so the duty manager promised me a refund, subject to a £25 cancellation charge, each. This was on June 17th, 2008. This meant that I was due a refund of £113.60 pence. This hadn't been actioned when I received my credit card bill. so I called and left a message for him to call me as I was told he was the only one who could handle it. One week later, still no call from him. I called again today July 25th, to be told to leave him a message to call me back... I asked for the complaint telephone number instead. I ran this number twice for 5 mins and no-one answered. I finally looked up HQ on the net, called Sales & Marketing and sent them this review. I got a call on my ansaphone immediately and a cheque. However, I still feel that I should not have had £25 deducted each from the refund, because the place was so grimy, and if that's the best hotel Scarborough has to offer.....

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