Privilege Car Insurance Review

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Privilege Car Insurance
1.7 stars
Average rating for this product is: 1.7 out of 5

From 1 rating and 37 reviews

Thumb down 24% of users recommend this product

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Jimmib1978's Review of Privilege Car Insurance

29th Dec 2008

Overall Rating

0.5 stars
  • Value for money
    2 stars
  • Reason for going with this company
    Cheapest Quote
  • Driver Type
    Male Driver
  • Customer Service
    0 stars
  • Have you made a Claim
    Claimed Over a Year Ago
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    Direct Line
Good Points

premiums are competitive.


Bad Points

Customer service is a joke, dont finish the job, aggressive staff on telephones, different departments have No communication with each other, dont care attitude.


General Comments

I have to agree with the reviewer who said they are good until you have to call them.
A car was stolen from my street and hit my car on the way out while i was in bed. To cut a very long story short Priviledge went back on promises, gave incorrect information, took 6 weeks for a easy repair, lied about what repairs had been done, lost my keys, shut the case after informing me police had not found a culprit(despite me getting a visit form the CID and court letters saying different). Very reluctent to reopen case (in fact I believe they didn't as I haven't heard anything in another 3 months) and i lost my no excess for nothing.
Good example of a big company which thinks it doesnt need to try anymore. In these times I hope that business attitude comes back to haunt them.

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