Virgin Blue Review

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Virgin Blue
2.9 stars
Average rating for this product is: 2.9 out of 5

From 0 ratings and 10 reviews

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Guest's Review of Virgin Blue

29th Dec 2008

Overall Rating

0 stars
  • Value for money
    2.5 stars
  • Flight From - To
    Sydney - Cairns
  • Flight on time?
    2.5 stars
  • Comfort on flight
    2.5 stars
  • Flight Date
    Jan/2009
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    2.5 stars

As a first time internet customer, I made an unfortunate mistake when booking my first Virgin Blue reservation. Virgin Blue "pre-selects" baggage insurance for the customer. If you do not notice this, you just paid them $18 for something you did not want. Then, the only way they allow you to contact them is by a long distance from USA to Australia. They actually DO NOT have any means for a customer to contact them online about matters such as this. Also, I made 9 one-way reservations at the same time, but only received their promised email confirmations for 5 of the reservations, and they provided no means to notify them other than an international phone call. Customers should be able to reach Virgin Blue Airlines ONLINE regarding problems with their internet reservations rather than being told to "call" them at an international long distance number.

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