Additions Direct Review

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1.6 stars
Average rating for this product is: 1.6 out of 5

From 0 ratings and 26 reviews

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Guest's Review of Additions Direct

22nd Dec 2008

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

I have absolutely nothing positive to say about this company.


Bad Points

I experienced poor delivery service and customer services.


General Comments

I ordered a Christmas present for my son (4 years old) from Additions Direct. I was told I could have the present delivered to an alternative address but then when I checked the status of my order it had been cancelled. I re-ordered the same present and they failed to deliver it. I phoned to cancel my order and asked for a refund and then asked about another 10 times. I have been waiting for a refund for 4 weeks and I have still not received it yet. Customer services have seemed unhelpful towards my problem, they just say they will send an email enquiry and then I wait and then wait some more for someone else to tell me the situation has been resolved. If that was the case surely I would not be still waiting for a refund?

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