Thomson Holidays www.thomson.co.uk Review

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Thomson Holidays www.thomson.co.uk
1.9 stars
Average rating for this product is: 1.9 out of 5

From 9 ratings and 170 reviews

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Guest's Review of Thomson Holidays www.thomson.co.uk

22nd Dec 2008

Overall Rating

1.5 stars
  • Value for money
    2 stars
  • Customer Service
    0 stars
  • Have you booked through this tour operator before?
    Yes
Good Points

Hotel and pool


Bad Points

The flights - collection back to the hotel and dreadful service after the holiday


General Comments

We went on holiday in June to Tenerife for one week just for a break - we were advised to book our seats on the plane at a charge, got to the airport to be told the computer system was down so it was a free for all for a seat - ( also told we would be reimbursed ) pick up at airport was fine, the rep on our tour excursions went walkabout and we had to rely on other reps from other travel companies to help us!
Requested a pick up back to the airport - confirmed, and they left 11 of us stranded at the hotel. Asked for ticket seat money to be reimbursed and seat tickets were returned and we received a dreadful letter saying they would not refund - we are now taking this further. We would not travel again with Thompson even if they gave us a free holiday.

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