Direct TV Service Review

Overall Rating

Absolutely nothing at all.

Picture is very poor. Customer service is poor. The sales rep that sold us the package never told us we had to submit a rebate for the price she gave us, nor the fact that there was a 2 year agreement.

This has been the worst experience of any service I have EVER purchased. My girlfriend called Direct TV and told the sales rep what she wanted, HD, DVR, etc. The lady told my girlfriend a price for a package that would include everything she asked for. Our installation date was set for THREE weeks later. When our date of installation finally came, no one showed up or called. When we called them back, they told us the tech went to the wrong place, and called some crazy phone number (you have to give them YOUR phone number on the account just to speak to a customer service rep). I didn't want to wait another three weeks for installation, so I spent ages on the phone and finally got a supervisor to approve an installation later that week. The tech shows up and starts installing a regular HD box, I asked to stop so I could straighten this out with customer service. He activated the equipment anyway. He also failed to seal up one of the two holes he drilled in the outside walls of our apartment. He left boxes, wires, and connectors EVERYWHERE. A mess I had to clean.
When I called after the tech left, they told me I had to pay $100 to upgrade to the HD receiver. I also discovered that I was in a 2 year contract, which I was not told about, and I never received the Terms of Service in the mail either. I also found out that the rate we were originally told was only after a rebate (valid for the first 12 months ONLY) and that it takes about TWO months to process. Nothing we were told seemed straight forward to me at all. Needless to say, we cancelled our service and they have already charged my debit card $550 for early cancellation fees without any opportunity to dispute the charge. I spoke with so many different people in that past two months, and it seemed to me like none of them had any authority to do anything to help you.
The actual picture is even bad as well. I bought an HD antenna from Wal-Mart and it gets way better picture.