The Post Office Phone Service Review

Overall Rating

I was very pleased to find somebody offering an alternative phone connection service other than BT. And at o better rental and a lower connection charge. Also, from the Post Office. I am old enough to remember that the original phone service was provided by Post Office Telephones. Yes, really, and it worked in those days!

Sorry to see the apparent high level of dissatisfaction among the reviewers on this site.

Is there a common cause here? I ask because I have had horrendous problems for the last 5 months trying to change my phone provider.
When my line went down I tried to get my provider TalkTalk to get an engineer out to fix it. This was a problem I had had several times before, previous to joining TalkTalk and BT had always fixed it very quickly. It was always the salty atmosphere and high winds here on the coast ruining the connections. Understandable. But TalkTalk just would not accept that my line was not working, and I was without phone or broadband for two weeks. In desperation I cancelled my service and went back to BT.
I then tried to get another BT line installed at another address, quite separate from my home phone. The result was that BT treated me as if I was moving home but even without a date immediately cut me off at home! Efforts to reconnect me resulted in me being given a new number (I had the old number for 30 years). When I insisted they give me my old number back they issued me with another new number!! In spite of involving the BT Chairmans' Office, every stage of this work always took at least three working days to implement, because to work faster would be seen as being unfair to BT's competitors!!! They would be "non-compliant" if they offered a decent service.
Do you see a pattern emerging here?
I will not bore you with how many new accounts were automatically generated by all this and how many hours I have wasted trying to correct BT's stupidity.
So, is it a problem with Post Office Phones, or with TalkTalk, or is it BT?
Or is it the whole stupid system, supposedly set up to benefit the consumer by offering more "competition", but hide-bound by government rules, by OffComm or OTELO or whoever, and strangled by the ensuing bureaucracy. Consequently, the whole service stinks, and there is a reason why everybody seems to get the same terrible service from every telephone provider.