K9 Capers www.K9Capers.com Review

Watch this item
3.3 stars
Average rating for this product is: 3.3 out of 5

From 0 ratings and 16 reviews

Thumb up 56% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


JasonWhite's Review of K9 Capers www.K9Capers.com

17th Dec 2008

Overall Rating

1 stars
  • Value for money
    0.5 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Nothing £0
  • Layout of shop
    3.5 stars
Good Points

fast delivery


Bad Points

I experienced poor website, wrong pricing, expired deals, slow staff, seemingly unprofessional approach, out of date products


General Comments

I have been into the K9 Capers shop in Crawley on more than one occasion and find it to be a well laid out store. On my first visit I was greeted as I entered, got helpful advice and was pleased to see a general willingness to help from the staff.

However,

I went into the store less than a week later (Saturday 13/12/08), was not approached by any of the three staff I could see, was shocked to find out of date rabbit treats and then not even offered an apology when I handed them over at the cash desk after notifying them of the problem.

I also noticed that there were some things priced wrong, the staff seemed very slow and unhelpful towards me when I eventually spoke to them and there was a lingering smell of cigarette smoke in the building.

Overall, I think I'll stick to pets at home in the future

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

JasonWhite's review has yet to be rated - Be the first!

How helpful did you find this review?


Members' Comments onJasonWhite's Review

  • k9capers on 9th Jan 2009

    K9 Capers would love to hear from Mr White in order to understand his complaints first hand.

    Christmas is a very busy time for most retailers, including K9 Capers, which means that many, sometimes inexperienced staff, have to be called to work in order to ensure that our customers can get served quickly. (Let's face it, I am sure that they have better things to be doing at Christmas than queueing for checkout in a pet store.)

    However, K9 Capers would like to point out that we in no way condone poor levels of service and as such would like the opportunity of speaking to Mr White so that any problems he has experienced can be adressed.

    At K9 Capers, customer service is of paramount importance to us and as such, I am positive that Mr White's experience in our store in Crawley in no way reflects the views of the majority of our customers.

    If we are wrong, please tell us by calling in to the store on Rutherford Way, Manor Royal, Crawley and asking to speak to a member of the Management Team.