apcname's Review of O2 Mobile Phone Network
17th Dec 2008
Overall Rating
- Value for money
- Signal Coverage
- Time with Network6 - 12 Months
- Customer Service
I have an O2 Blackberry as part of my phone contract and on the plus side they are generally quite good at turning round requests when a phone has been broken or a new SIM card is required.
I had my phone stolen on a weekend away in Spain and as it was a work phone I did not have the password to cancel the contract, and of course could not get hold of anyone as it was the weekend and I had lost all their details which were in the phone. I have never had a bill of more than a few pounds and during the two days whoever stole my phone racked up over £700. Surely it was clear that this activity had not come from me and yet they did not call or block the service. Basically they gave me, the customer no protection. I was given the £700 bill, which I am still contesting. I have emailed their support address twice and have not got a response several weeks later. The whole experience has been very disappointing.
Based on this experience I cannot recommend O2 as a service provider. They are responsive when there is a money opportunity for them, but when a problem occurs they seem to have nothing in place to provide protection and have little inclination to assist or compensate.
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