Baumatic BT2710SS Review

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0.4 stars
Average rating for this product is: 0.4 out of 5

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djs75's Review of Baumatic BT2710SS

16th Dec 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Special Features
    Not supplied
  • Durability
    0 stars
  • Service & Support
    0 stars
  • Owned Product For:
    6 - 12 months
  • Ease of Use
    0.5 stars
  • Style
    0.5 stars
Good Points

The oven worked okay for two months.


Bad Points

when your product breaks down their aftersales service is appalling!!!


General Comments

Their aftersales team and service is the worst I have experienced from a manufacturer. After two months of having this product it brokedown and from that point onwards I have had various contact with their aftersales team. They are bad when it comes to providing customer service. They have been so many problems and despite the oven being under warranty the solution by them was to purchase a new £700 oven from them!!!!! However, one of the most frustrating ongoing problems has been they send out their engineers on the wrong day with no parts to fix the problem. This has happened on several occasions, and despite my calm protests about having to organise a member of my family to wait in all day (as my husband and i work full-time), they are not at all apolgetic or helpful to the situation. Luckily, I have logged all issues with this company and have now put together a detailed letter to a well-known consumer TV show.

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