written by rosie123 on 15/12/2008
Good Points
None.
Bad Points
Some of the worst customer service I have ever experienced.
General Comments
Emailed Swiftcover several times to try and renew my annual travel insurance policy early as I needed the documents for a trip. Query was answered by someone different every time and every response was exactly the same. No one actually bothered to renew the policy, I just kept having conditions explained to me and asked to confirm I wanted to renew early. Felt I was just going round in circles. So glad I never had to make a claim with them! Have decided to go elsewhere.
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