hughzy's Review of Eclipse Internet www.eclipse.net.uk
15th Dec 2008
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
None
Bad Points
Awful speeds, terrible Technical support, many many disconnects
General Comments
Looking at the other comments, it seems like alot of people are having the same problems as me.
I have been an Eclipse customer for over 4 years, but in my opinion customer loyalty means is slacking. Their "packages" seem to change every week, and when i phoned up to report a problem with my speed, they informed me that it was not a problem but they have capped the speeds on purpose so that users would go to their "new" packages.
The worst thing that they do is this download capping. Unfortunately i sometimes reach my 50 gig a month download limit, but every time I look at when my reset date is, it changes. In the last 6 months it has gone from the first of the month to the 16th... go figure? To make it worse my latest reset date was Friday, I checked my statues and i had reached 50 gig in 3 days! There is no way I downloaded 50 gigs in 3 days.
I do not recommend Eclipse Internet.
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