1 800 Flowers.com http://www.1800flowers.com Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 0 ratings and 5 reviews

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Guest's Review of 1 800 Flowers.com http://www.1800flowers.com

15th Dec 2008

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Delivery
    Up to a week late
  • Quality of website
    0.5 stars
  • Goods purchased & cost
    Flowers, $80
  • Customer Service
    0.5 stars
Bad Points

You do not deal directly with the florist. They do no guarantee a delivery time and seem to think 7:00 PM is acceptable. They charged me an extra service fee. The arrangement ordered was wrong.


General Comments

Had a real bad experience! Looking back at the situation here are the problems: You don't deal directly with the florist (I called the centralized call center; They did not seem to care about providing a personalized service to verify delivery time and the specific order (I found out that the florist they used did not have the flowers I ordered); they do not guarantee a delivery time and apparently think that 7:00 PM is acceptable; They charged me an extra 13.99 service fee to my order; my order was delivered to my wife's office after business hours. I will deal directly with the florist next time to verify delivery time and make sure they have flowers in stock, etc.

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