Aspinal of London www.aspinaloflondon.com Review

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3.5 stars
Average rating for this product is: 3.5 out of 5

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Petra Alessandro's Review of Aspinal of London www.aspinaloflondon.com

14th Dec 2008

Overall Rating

0 stars
  • Value for money
    4 stars
  • Delivery
    Still waiting
  • Quality of website
    1 stars
  • Goods purchased & cost
    various items over 300 pounds
  • Customer Service
    0.5 stars
Good Points

Beautiful products


Bad Points

website not up to date


General Comments

I have bought previously from Aspinal and know their products to be beautiful. Using their website I ordered 4 Christmas gifts for my family on the 10th of December. Two days later I (finally!) received an email confirming my order. However at the same day I received another email telling me that 3 of the 4 items ordered are out of stock and thus will not be delivered. I called customer service. Perhaps I could order another colour? I was really angry; no of course I did not want another colour (you want black gloves, but you settle for brown ones??) What kind of website lets you choose products that are no longer in stock? And how come it takes 2 full days to process this order??? Yes, they were very sorry, but I never got a real explanation about this. To make matters worse: 2 years ago I had a similar experience. True, that time I ordered a week before Christmas and my order did arrive (not on time for Christmas as promised, but half January!), but with the new website I thought things would be improved. Apparently not so. My advice to all people who love beautiful leather products: order throughout the year.

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