MBNA Platinum Plus Card Review

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MBNA Platinum Plus Card
1.2 stars
Average rating for this product is: 1.2 out of 5

From 2 ratings and 53 reviews

Thumb down 17% of users recommend this product

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damama's Review of MBNA Platinum Plus Card

14th Dec 2008

Overall Rating

1.5 stars
  • Value for money
    2 stars
  • Loyalty scheme
    Yes
  • Used card for
    1 year and over
  • Customer service
    1 stars
Good Points

earned points to be swapped for goods


General Comments

had a letter advising my card was stopped (the previous day) due to a potential fraud. I rang but could get no details of how my card details had been "possibly" intercepted by a third party. I decided to pay off my full balance ( £2k) and rang the help team. An agent said she could only take the minimum payment from me. The reason she gave was because my card had been stopped she could not take the full amount. I reminded her that they had stopped the card through no fault of mine. I eventually got to speak to a manager who took the full payment from me, but even he was very dismissive and spoke down to me. I am still waiting for a new card to be delivered. Am now seriously thinking of taking my business elsewhere.

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