Empire Direct www.empiredirect.co.uk Review

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1.2 stars
Average rating for this product is: 1.2 out of 5

From 4 ratings and 73 reviews

Thumb down 23% of users recommend this product

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rabk's Review of Empire Direct www.empiredirect.co.uk

14th Dec 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Delivery
    Still waiting
  • Quality of website
    2 stars
  • Goods purchased & cost
    £120
  • Customer Service
    0 stars
Good Points

none


Bad Points

customer help


General Comments

I ordered 2 pair of sony speaker stands from Empire Direct back in October and here we are are mid-December and still no sign. On initial order they called to say there was a six week delay so fair enough i accepted that. Six weeks came and went no stands and no explanation so I called to be told there was a problem with Sony deliveries and i would be contacted when shipping was due. Needles to say another 2 weeks past with nothing so again I called to say 'They' are the poorest online company i had ever dealt with. Again I was given an apology and told they would e-mail the buyers to find out what was going on and would call me back right away on my mob phone. Again another week has past and no contact in any shape manner or form.
My adviceL Please do not use this company as the customer service is poor.

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