Kates Skates www.kateskates.co.uk Review

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3.2 stars
Average rating for this product is: 3.2 out of 5

From 0 ratings and 15 reviews

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Perfect sight's Review of Kates Skates www.kateskates.co.uk

13th Dec 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Delivery
    Still waiting
  • Quality of website
    1.5 stars
  • Goods purchased & cost
    over £100
  • Customer Service
    0 stars
Good Points

Professional looking website


Bad Points

I did not receive a reply to my emails and they rarely appear to have items advertised in stock, the customer service seemed unhelpful and one of the workers i spoke to seemed patronising towards me.


General Comments

I ordered a pair of skates for my birthday which were supposed to be in stock i waited over a week before my birthday no skates arrived i emailed Kates skates but received no reply. A week past my birthday after loads of emails and receiving no replies i rang them up, the assistant who answered the phone seemed very patronising to me and did not apologise for what had happened he went on to say i would receive them in over a months time and you won't be able to get the skates anywhere else quicker than in a months time in size 5 as it is a very popular size. I found this to be incorrect as i went to my local skate shop and found them in size 5 no problem. Best thing to do if you decide to order from them is to ring them up and check if the items you want are really in stock so you don't have a bad experience like me

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